Care Coordinator

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Department of Social Work (MSH) - Req Number: 2561972

Job Title: Care Coordinator 

Roles & Responsibilities:

The Pediatric Visiting Doctors and Complex Care Program (PVDCC) at Pediatric Associates is seeking a care coordinator to join a multidisciplinary team to care for children with medical complexity both at home and in the clinic. The program provides comprehensive primary care to families of children with complex medical conditions including those with multiple organ system involvement and technology dependence. 

The care coordinator in this new position will work in partnership with the PVDCC social worker and the healthcare teams (physicians, nurses, administrative coordinators) to help families navigate the healthcare system and receive timely care. The care coordinator will play a critical role in caring for children with complex medical conditions by building working relationships, engaging in problem solving, coordinating/connecting patients with resources and providing overall support while patients learn to self-navigate the health care system. The care coordinator will serve as the point person for coordinating the scheduling and adherence to medical appointments, helping families coordinate with pharmacies and equipment vendors, engaging with other community supports (home care agencies, legal aid, entitlement programs) and ensuring the patients’ educational needs are being met. The care coordinator will be paired with one physician to manage a caseload of 80-100 patients. Home visits in conjunction with another team member are required. 

The care coordinator will assist the medical team with frequently encountered barriers to quality health care including: financial (including uninsured and under insured), communication (such as lack of understanding, language/cultural), medical system (easy access to appointment scheduling, follow up to missed appointments), psychological (fear and distrust of the medical environment), and functional (such as transportation, resource referrals). The care coordinator will serve as a patient advocate by providing attainable alternatives or solutions to aforementioned barriers and document care in designated system. The care coordinator is expected to identify an make referrals for patients who are appropriate candidates for the Children’s Health Home or the Resources, Entitlement and Advocacy Program (REAP). 




BA required. 
Bilingual (English/Spanish) required.
Experience in healthcare or related field is preferred.
Experience and interest in children with medical complexity is preferred. 
Proficiency in MS Office. Ability to learn hospital documentation and scheduling systems and care coordination applications.
Excellent oral and written communication skills and ability to foster a supportive environment for patients.
Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans


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