Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
Department of Social Work (MSH) - Req Number: 2561972
Job Title: Care Coordinator
The care coordinator in this new position will work in partnership with the PVDCC social worker and the healthcare teams (physicians, nurses, administrative coordinators) to help families navigate the healthcare system and receive timely care. The care coordinator will play a critical role in caring for children with complex medical conditions by building working relationships, engaging in problem solving, coordinating/connecting patients with resources and providing overall support while patients learn to self-navigate the health care system. The care coordinator will serve as the point person for coordinating the scheduling and adherence to medical appointments, helping families coordinate with pharmacies and equipment vendors, engaging with other community supports (home care agencies, legal aid, entitlement programs) and ensuring the patients’ educational needs are being met. The care coordinator will be paired with one physician to manage a caseload of 80-100 patients. Home visits in conjunction with another team member are required.
The care coordinator will assist the medical team with frequently encountered barriers to quality health care including: financial (including uninsured and under insured), communication (such as lack of understanding, language/cultural), medical system (easy access to appointment scheduling, follow up to missed appointments), psychological (fear and distrust of the medical environment), and functional (such as transportation, resource referrals). The care coordinator will serve as a patient advocate by providing attainable alternatives or solutions to aforementioned barriers and document care in designated system. The care coordinator is expected to identify an make referrals for patients who are appropriate candidates for the Children’s Health Home or the Resources, Entitlement and Advocacy Program (REAP).
Bilingual (English/Spanish) required.
Experience in healthcare or related field is preferred.
Experience and interest in children with medical complexity is preferred.
Proficiency in MS Office. Ability to learn hospital documentation and scheduling systems and care coordination applications.
Excellent oral and written communication skills and ability to foster a supportive environment for patients.