Patient Services Coordinator - Environmental Medicine and Public Health

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.


The Patient Services Coordinator plays a crucial role in the delivery of healthcare services.
He/she serves as liaison for patient care activities in the practice and ensures quality patient care during patient visits. The Patient Services Coordinator helps educate patients on their care plans and coordinate services with Primary Care Providers, and out-patient services diagnostic testing facilities.


Roles & Responsibilities:

  • Works cohesively with the Primary Care Provider to facilitate patients’ care plan by participating in daily huddles/monthly case discussions, facilitating appointments and coordinating information and continuing care requirements
  • Collaborates with other clinical staff, to resolve issues impacting patients’ care progression
  • Monitors and updates dashboard with reminders and alerts, to organize daily tasks such as: visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments and resolving billing errors (when applicable)
  • Contact insurance carriers for patients’ pre-certification; consults with Department/Practice Manager with respect to patients’ needs or addressing escalated issues
  • Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers
  • Works as liaison with Physicians, patients and clinical staff to connect patients with relevant internal/external resources
  • Provides recommendation for process/service improvement to promote patients satisfaction and address issues
  • Performs other duties as assigned
  • Education: Some college; Bachelor’s degree preferred
  • Experience: 3 years of healthcare/customer service or relevant experience

Strength Through Diversity


The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.


We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 


Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 


EOE Minorities/Women/Disabled/Veterans


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