Associate IT Director - Desktop Engineering

Job Description

trength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

End User Services - Req #2367908

Associate IT Director


Roles & Responsibilities:

The Associate IT Director consults with business partners to define requirements and develop solution alternatives and estimates, translating client’s business requirements into specific systems, applications or process designs for IT solutions and integrating architecture. 

Duties and Responsibilities:

  • Design, develop, coordinate, and manage IT projects for Client Engineering department.
  • Prepare project plans and monitor progress of IT projects to ensure deadlines are met.
  • Responsible for automating, developing and maintaining Windows desktop image for desktops, laptops and thin client images
  • Conduct Root Cause Analyses and remediation efforts for major incidents in Client Engineering area. 
  • Lead and guide the work of technical staff of FTEs and Consultants
  • Serve as liaison between business and technical teams. Deliver on projects, milestones, provides regular updates to management and business aligned teams.
  • Experience with industry standard deployment tool preferably SCCM 2012
  • Experience with application packaging process and procedure in a multi-domain environment.
  • Responsible for third level escalation and technical support.
  • Responsible for client end point of hardware and software engineering.
  • Create scripts in vbscript, powershell, visual basic, batch files.
  • Strong understanding of Windows Operating Systems Internals, Architecture, registry and troubleshooting tools.
  • Technical writing – must be able to document all process and communicate with stakeholders.
  • Using Service Now ticketing systems ability to document incidents, problems and change requests.
  • 7+ years of related experience.
  • Strong skills in Virtual environment (VDI, Hyper-V, VMWare)
  • Strong skills in SCCM and Adminstudio
  • Experience in infrastructure like DNS, WINS, VPN, etc
  • Experience with programming languages HMTL, .Net, C++
  • Strong verbal and written communications
  • Preferable experience with healthcare industry




  • Bachelor's Degree in business, computer science or related field.


  • 10 years in the information technology field or its equivalent. 
  • Excellent written and oral communications.


Strength Through Diversity

The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. 

EOE Minorities/Women/Disabled/Veterans


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