Mount Sinai Careers
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PATIENT ACCESS REPRESENTATIVE I
Do you have what it takes to wear the badge?
At the Mount Sinai Health System, patient care takes many forms. Our support services team members are responsible for creating a safe and welcoming environment for our patients so they can focus on what truly matters - healing. Every day brings new challenges—and each day offers the opportunity to improve the lives of patients and families in every community we serve.
Are you ready to discover the world of limitless possibilities that comes with wearing the badge? Explore more about this opportunity and how you can help us write a new chapter in our story of unrivaled patient care!
Answers phones efficiently, providing timely, and courteous access into the system
Listens closely to all the customers’ requests and concerns and follow through appropriately
Obtains complete and accurate demographic and insurance data by interviewing the patient over the telephone and entering information in the Eagle System
Verifies the patient’s insurance coverage and if necessary secure additional information from the physician or patient; evaluate patients Medicaid status (if appropriate)
Pre-Admits patients on Eagle system
Processes Maternity Reservations
Copies and distributes OR schedule to designated areas
Stat edits accounts on Ontrac for cases that are processed less than 24 hours prior to the date of service
Notifies the patient of any deposits or financial liability they are required to pay
Obtains credit card number for said liability when possible, makes date one day prior to PAT appointment
Notifies patient/physician of insurance pre-certification requirements
Notifies appropriate areas of all cancellations of admissions, surgeries, and pre-testing
Computer literacy and knowledge a must
Consistent accuracy in data entry a must
Applicable work experience may be considered in lieu of educational requirements. High school graduate or equivalent.
Must possess knowledge of the Eagle ADT system. Familiar with the third party Insurance verification process and regulations. Keypunching experience is required. Types at least 45 WPM.
Do you share our dedication to extraordinary service and have what it takes to wear the badge? Apply now!
Who We Are:
Over 35,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is committed to the tenets of diversity and workforce that are strengthened by the inclusion of and respect for our differences. We offer our employees a highly competitive compensation and benefits package, a 403(b) retirement plan, and much more.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.
High School Diploma or equivalent education required. Prior experience in a hospital based billing department. Good math, organizational, analytical and communication skills, knowledge of third party payer regulations and requirements.