Mount Sinai Careers

Offsite Patient Coordinator (Mount Sinai West) - WEST PARK MEDICAL GROUP - F/T Day

New York, New York
Professional / Managerial / Administrative

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.


Job Summary :
Greets and established first contact with patients.  Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing.

  • Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system. 
  • Assure that physician accepts insurance that patients present with.  If not already done prior to visit, verify insurance prior to patient’s arrival or at minimum at time of arrival before visit.  
  • Communicate with appropriate staff regarding patient’s arrival, and ensure that patient’s medical record is available for physician.
  • Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.
  • Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.
  • May schedule patient for follow-up appointment as needed.  Provide patient with guidelines for requesting medical records, if necessary
  • May initiate reminder phones calls for next day appointments.
  • Performs other related duties


  • High School Diploma or GED
  • 1-year physician practice experience
  • IDX or other practice management system experience preferred
General Skills:
  • Ability to communicate effectively with multicultural and language deficit patients.
  • Effective interpersonal and communications skills required.  Excellent telephone etiquette.
  • Knowledge of medical terminology strongly prefered
  • Must be able to adapt to a growing an d changing environment.

Strength Through Diversity

The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans