Mount Sinai Careers

Associate Director - Psychiatry - Full Time/Days

New York, New York
Professional / Managerial / Administrative

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Psychiatry – Job # 74607


Job Title: Associate Director


Job Summary:

The Associate Director Operations oversees the overall daily operational performance of the clinical services in the Department of Psychiatry. He/she ensures optimal execution of administrative and business functions within and between clinical programs in the Department to permit the optimal delivery of clinical care.  Effectively supervises program and practice managers to ensure clinical programs run seamlessly on a day to day basis.  Proactively identifies administrative and programmatic opportunities that support the Department’s mission and growth. Ensures optimal financial performance of the clinical programs. 


Roles & Responsibilities:

A.   General Clinical and Business Operations:

  1. Oversees the daily clinical and business operations of all clinical programs in the Department, in collaboration with the Division Directors.*

a.    Program Oversight:

                            i.    Acute Care Services (Inpatient and Emergency Psychiatry and Addictions)

                          ii.    Adult Outpatient Psychiatry and Addictions

                         iii.    Child Psychiatry

                         iv.    Office-Based Faculty Practice Associates

  1. Develops and executes effective administrative and business policies and procedures across the clinical programs.* 
  2. Effectively supervises clinical Program Managers to ensure optimal day to day and overall operational performance. Effectively leads and manages subordinates; prioritizes and delegates work activities effectively. *

4.    In collaboration with medical/clinical leadership, ensures program adherence to all clinical and financial regulations (including but not limited to CMS, Joint Commission, OMH, OASAS, DOHMH). *

5.    Has robust and expert knowledge of current state and federal clinical and financial regulations, keeps up to date with new regulations, and proactively sets up monitoring systems to ensure program adherence.  *

  1. Develops and provides key financial, operational and clinical data reports highlighting business and operational issues requiring management attention and resources.*. 
  2. Collects, extracts, and analyzes clinical performance data by and with Program Managers to inform senior leadership of various aspects of operational performance.  Prepares and reviews operational reports and schedules to ensure accuracy and efficiency.*
  3. Maintains program performance dashboards and coordinates with all site leadership to ensure up to date and accurate information is updated.*
  4. Develops processes to ensure data from performance metrics are translated into action plans to improve progress.*

10. Proactively identifies administrative and business areas in need of improvement, designs tools for measurement and analysis, and recommendations for improvement.

11. Effectively liaises with staff and leadership in other departments to coordinate Department  activities and training; to accomplish program objectives; and to ensure cooperative efforts are enhanced and available resources are utilized.*

  1. Establishes and maintains positive working relationships with the organization in order to obtain information and content from providers for health system selections. 

B.   Financial Oversight:

13. Oversees and manages clinical program budget and expenses, ensures programs stay within budget. *

14. Develops and implements systems across clinical programs to ensure effective and accurate budgeting and expense management. *

15. Ensures optimal collection of clinical revenue for the department by oversight of all revenue cycle activities for the clinical services (Hospital and Faculty Practice Associates): *

a.    Ensures effective and accurate front-end billing performance

b.    Analyzes and monitors various revenue cycle reports to minimize denials and write-offs

c.    Ensures effective day to day management of program managers and billing managers/coordinators

d.    Develops and ensures to protocols, policies and procedures to ensure accurate billing and reimbursement within programs

e.    Liaises and collaborates effectively with colleagues in Patient Financial Services (Hospital and Faculty Practice), Compliance, and other departments

f.     Works with medical directors/clinical division directors to ensure optimal performance of physicians and other clinicians to ensure timely and accurate billing. 

  1. Coordinates activities including allocation, procurement of technological equipment, data planning, developing goals and objectives, capital requirements and desired outcomes for the clinical programs*

C.   Other Responsibilities:

  1. Hires administrative leadership and is responsible for performance appraisal evaluations, promotions, transfers and other personnel transactions as assigned.  Oversees all hiring and labor relations issues in clinical programs, in collaboration with the Division Directors and under the direction of the Senior Director. *
  2. Promotes a positive image of the Department with internal and external stakeholders via professional representation of and interaction within and outside of the Department.*
  3. Ensures programs are aligned with overall goals and objectives of the Mount Sinai Health System Behavioral Health Service Line. *
  4. Performs other related duties as assigned by the Senior Director/Chair of the Department. 


Core Competencies:

  • Delivers Results
    • Sets clear goals and performance standards for individuals and teams
    • Demonstrates resourcefulness and a "can-do" attitude when faced with challenges or problems
    • Holds self and colleagues accountable for achieving results
    • Organizes and prioritizes work to ensure focus on high impact/value-added activities
  • Problem solving at a strategic level, working with others to reach a resolution
  • Acts Decisively
    • Makes good decisions based upon a mixture of analysis, experience, and judgment in a timely manner.
  • Appoints and divide tasks giving clear instructions
  • Attention to detail and ability to execute
  • Exceptional communication skills and demonstrated ability to lead others
  • Impacts and Influences Others
    • Reads others accurately and addresses their unstated concerns, interests, and levels of commitment
  • Coordination and planning of budgets, people and time management
  • Careful planning to achieve accurate and timely results
  • Self-Awareness
    • Aware of own strengths and development areas and how they are perceived by others
  • Work well under pressure ensuring tasks are prioritized and goals are met



·         Bachelor’s Degree required

·         MHA, MPH, MBA or other relevant healthcare-related degree required

  • At least 7 years of direct clinical program/operations management in Behavioral Health services required with demonstrated proof of delivering results
  • Demonstrated understanding of health care administrative management
  • Must have supervised manager-level employees
  • Demonstrated history of effective implementation and delivering results

·         License not required, but clinical experience in behavioral health a plus

·         MS Office Suite

·         Proficiency with Microsoft Visio, Project, Excel, Word and standard computer programs required.

  • Excellent planning and problem solving skills.
  • Excellent communication skills and ability to communicate effectively with all levels of the organization.
  • Excellent attention to detail
  • Results oriented
  • Ability to see and work towards high level goals and objectives
  • Demonstrated ability to effectively lead , manage, and motivate employees
  • Demonstrated ability to work effectively across multiple levels of leadership and across complex organizations


Strength Through Diversity


The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.


We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 


Explore more about this opportunity and how you can help us write a new chapter in our story! 


Who We Are


Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 


EOE Minorities/Women/Disabled/Veterans