Mount Sinai Careers

Desktop Support Team Lead - Information Services

New York, New York
Information Technology


Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Information Services - Req #75713


Desktop Support Team Lead 

 
Roles & Responsibilities:

The Desktop Support Team Lead provides consultation to business area management and staff at the highest technical level for all aspects of end user computing and network-based PC/workstation systems software and hardware. 


Day to day responsibilities:

  • Provides consultation to business area management and staff at the highest technical level for all aspects of end user computing applications and network-based PC/workstation systems software and hardware, including troubleshooting, repairs, network configurations, installations and upgrades.
  • Provide team management for desktop support or IMAC staff. Monitor team members daily work log, attendance, and punctuality
  • Monitor helpdesk ticketing system queues such Rapid Response and your teams’ support queues and address any issues such as open tickets, undocumented tickets or SLA/outstanding tickets. Make sure tickets get updated daily.
  • Provides technical support and guidance to client and systems areas through consulting, teaching and publication of documentation.
  • Act as a liaison between end users and other IT departments if need be. For example, escalation on tickets, projects, or requirements that needs to be resolved in timely a manner and require coordination/communication.
  • Provide support for Mount Sinai users in remote sites outside the campus. This might require some local travel.
  • Monitors project status from start to completion.
  • Enforce policy and procedures defined by the management team.
  • Maintain the highest level of customer satisfaction by resolving all tangible problems and concerns.
Requirements:
Education: Bachelor degree in Computer Science or a related discipline.
Microsoft Windows MSCE /CCA/CNA is preferred 

Experience: Six years of experience of programming and analysis experience in end user computing applications, or an equivalent combination of education and work experience in end user computing applications and network-based PC/workstation systems, or an equivalent combination of education and work experience.

Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
 
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
 
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
 
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans