Mount Sinai Careers

Coordinator Patient Rep Program (Patient Relations) - Mount Sinai St. Luke's

New York, New York
Professional / Managerial / Administrative


Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

 
Job Summary 

Coordinates the work of Patient Representatives, students and volunteers, and assists in programmatic activities and budgeting. Responds to referrals from patients, families and caregivers and to crisis situations. 

Roles & Responsibilities:
 
  • Coordinates work of Patient Representatives, students and volunteers in the department.
  • Assists in the development of budgets.
  • Develops and analyzes data pertaining to department activities, monitors trends in patients' perceptions of services and drafts reports on these and related subjects.
  • Participates in special studies or projects related to improving patient satisfaction.
  • Receives and responds to referrals from patient/families, professional and administrative staff and the community. Responds to crisis situations and anger and anxiety of patient/families and staff, requiring high level of interpersonal and communication skills.
  • Is involved in problems of consent procedures, helping patients to understand risks and benefits and assuring that they are given the opportunity and time necessary to discuss and consider procedures and alternatives.
  • Assists in cases where patient is threatening to leave the hospital against medical advice.
  • Responds to patients problems, concerns and unmet needs to promote patient satisfaction with services. Investigates complaints through interviews with hospital personnel and review of patient documentation including patient charts. Explains resolution of problems or concerns to patient/families and to appropriate hospital personnel.
  • Participates in developing and presenting orientation and inservice educational programs to various hospital departments, medical students and volunteers in relation to the Patient's Bill of Rights. Maintains an awareness of patient/family perception of care, and helps to facilitate improvement of staff attitude.
  • Interviews patients and families in cases of hospital inability. Makes recommendations to Risk Management.
  • Documents problems identified, services provided and action taken according to established hospital procedure.

Requirements:


  • Baccalaureate Degree from an accredited college or university in Business Administration or Social Sciences, Health Care Specialization or related programs; and a minimum of one year responsible experience in an administrative, supervisory or volunteer capacity in hospital administration/organization in the coordination and delivery of patient care services -OR-
  • A Master's Degree from an accredited college or university in Public Health, Public or Hospital Administration, Health Care Specialization, Business Administration or related discipline -OR-
  • or a satisfactory equivalent combination of training, education and experience.
  • Patient Advocacy Certificate or applicable work experience may be considered in lieu of educational  requirements

  • Bilingual  Spanish preferred
 
Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
 
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
 
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
 
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans