Mount Sinai Careers

Patient Service Representative

New York, New York
Professional / Managerial / Administrative

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Roles & Responsibilities: 
  •  Performs routine clerical duties, including cash collections, appointment and test scheduling, registration/financial data, processing routine managed care referrals and ensuring integrity of billing data and charge documents
  • Greets and registers patients; prepares and processes appropriate forms; directs patients to appropriate areas and arranges transportation needs.
  • Schedules patient appointments in the IDX system, consults and schedules ancillary service appointments on manual and/or computerized system
  • Makes reminder and "no show" calls and provides schedule information to the practice
  • Prints schedules and confirms appointments
  • Performs a complete registration of patient clinical, financial and demographic information into the ADT and IDX system


  • Education: High school diploma or equivalent
  • Knowledge of medical terminology. 

  • Basic understanding of managed care and commercial  insurance company guidelines and requirements; knowledge of CPT-4 and ICD9-CM coding; typing skills for CRT input  (25 to 35 words per minute with no errors). 

  • Ability to accurately conduct and record a patient financial interview to obtain clinical, demographic and financial information. 

  • Normal clerical dexterity required.  Ability to handle multiple priorities and to deal calmly with individuals under stress.


Strength Through Diversity

The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans


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