Mount Sinai Careers
Offsite Medical Secretary - Full-time - Mount Sinai West (Columbus Circle Area)
Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
The Offsite Medical Secretary for the Department of Surgery at Mount Sinai West provides secretarial support to the supervising physicians within the Department. Responsibilities include managing the practice telephones and patient/provider/insurance related calls, coordinating the patient reception process, patient scheduling, obtaining authorizations/precertification, maintenance of medical records, providing additional support for other departmental needs, as assigned. This position works directly with the Supervisor and Administration to ensure all aspects of the patient experience, scheduling, medical records, and insurance authorizations are coordinated in an effective and efficient manner.
- Provides clerical, reception and telephone support for the assigned Department of Surgery divisions and practices.
- Coordinates patient appointment scheduling for all visits, for the applicable inpatient, outpatient, and offsite practice locations.
- Acquires insurance authorizations for procedures and tests ordered by the physicians and physician extenders.
- May enter orders into the electronic medical record (EMR) system and prepare prescription refill requests on behalf of the physician, subject to review and approval.
- Assists in the maintenance of medical charts and/or electronic medical records.
- Retrieves and coordinates physician correspondence from dictation service.
- Prepares physician mail correspondence.
- Compiles documents for surgical billing packages if appropriate to practice.
- Helps direct patient flow during practice hours.
- Discuss payment arrangements with patients prior to office procedures/visits.
- Collect patient copayment/account balance.
- Assists with credentialing.
- Coordinates payment posting and record keeping.
- Coordinates patient schedules for both the ambulatory, surgical, and outpatient locations.
- Assists the practice supervisor/manager with staff schedules and coverage.
- Performs other duties as assigned by the Department Administration.
- Associate’s Degree required, Bachelor Degree strongly preferred.
- A minimum of 3-5 years of experience working in an inpatient and outpatient, high volume clinical practice and hospital setting.
- Experience obtaining insurance verifications and authorizations for patient surgical procedures required
- Experience working within the Department of Surgery, or other comparable Department, strongly preferred.
- Ability to effectively communicate with multicultural and language-deficit patients
- Effective interpersonal and communications skills required
- Excellent telephone etiquette
- Medical terminology familiarity and ability to understand HIPAA guidelines
- Must be able to adapt to a growing and changing environment
- Excellent multitasking skills
- Ability and experience working in a fast paced, high volume clinical practice setting.
- Bilingual proficiency in English and Spanish strongly preferred
- Experience and proficiency with EPIC strongly preferred
- Basic clinical knowledge and understanding of surgical procedures, with an emphasis on those pertaining to colorectal surgery, preferred