Admitting Service Representative

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Roles & Responsibilities: 
  1. Demonstrates the ability to perform service/administrative tasks.      
  2. Greets patients/family in a courteous and caring manner.       
  3. Answers phones promptly and courteously by identifying self and the department, and responds to all emergency requests.     
  4. Listens closely to all customers’ requests and concerns and follows-through or refers to a supervisor, if appropriate.    
  5. Performs appropriate name search in ADT to eliminate duplication of Medical Record Numbers.
  6. Obtains/confirms complete and accurate demographics and insurance coverage by interviewing the patient and entering information in appropriate system. Secures additional information from physician and/or patient. Verifies that data is correctly entered in appropriate system and that addressograph plate/face sheets are made.      
  7. Processes all support documentation and forms to compete admission. Explains accommodations and required forms to patient, assuring completeness. Obtain signatures as related to hospital policies and procedures.     
  8. Reconciles Daily Census in ADT and TeleTracking. Inputs accurate data and distributes daily to Census Distribution List if directed.   
  9. Timely and accurately assigns beds for all admissions/transfers and direct admissions based on patient diagnosis and bed availability utilizing TeleTracking (BedBoard electronic systems). Enters/updates appropriate accommodation code(s) and appropriate Attending.     
  10. Monitors transfer appropriately and accurately and communicates with appropriate receiving team. Discharges/closes inpatient and ambulatory surgery cases using appropriate code(s) immediately upon request.             
  11. Enters expiration/TOP information in log book and appropriate system; contacts Organ Donor Network and assures Electronic Death Certificate is complete, signed and printed.  
  12. Notifies appropriate personnel of a patient/newborn’s admission/transfer and may escort to appropriate unit.      
  13. Monitor TeleTracking and EMSTAT for timely placement of patient                     
  14. Collects self-pay, co-pays, or deductibles when indicated by Patient Financial Counseling Department. Issues patient’s receipt and follows appropriate procedure for securing payment
  15. Verifies and reconciles census information with inpatient and ambulatory surgery units and updates change in appropriate system.
  16. Prepares admission/ambulatory surgery folders for next day’s admissions. Reconciles admission lists/OR schedules and investigates discrepancies.               
  17. Ensures labels and wristbands are made to appropriate areas immediately after admission or transfer.           
  18. Provides patient and/or family information regarding their admission/surgery. Provides general hospital information in a courteous and caring manner.                    
  19. Follows appropriate downtime procedure; assigning downtime MR# and case numbers, making manual plates; entering correct downtime numbers in system.                     
  20. Obtains accurate information to complete birth certificate and enter into EBRS to DOH within appropriate timeframe; process corrections as indicated.                 
  21. Complete Paternity Form when applicable      
  22. Enters Height & Weights for Babies in EAGLE for Finance  
  23. Timely and accurate billing for L&D patients            
  24. Trained and competent in the use of Forms on Demand (FOD), Electronic Death Registration System (EDRS), Electronic Birth Registration System (EBRS), EMSTAT, PRISM, EAGLE, TeleTracking.


  • Two years’ experience in hospital admitting or other healthcare registration area preferred
  • High School Diploma required or equivalent
  • Second language strongly preferred


Strength Through Diversity

The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans


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