Patient Advocate

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Roles & Responsibilities:

  1. Ability to assist patients in understanding the steps involved in risk reduction, cancer screening, early detection, and treatment.
  2. Ability to act as liaison and work closely with the Cancer Center to ensure clinical and supportive services are provided to patients (and their families).
  3. Ability to act as a primary contact and resource person between the institutions, community, organizations and other sources related to their treatment.
  4. Ability to establish a rapport with patients and family members, assisting with referrals to already existing resources.
  5. Ability to call patients at determined intervals to check on their status to maximize adherence to treatment.
  6. Ability to assist in preparing marketing materials prepares mailing and responds to telephone inquiries.     
  7. Ability to advocate for patients to resolve concerns/complaints.
  8. Ability to meet patients at their first visit to alleviate fears and concerns.                      
  9. Ensures confidentiality of patient information by adhering to medical center’s written policy.
  10. Arranges hotel stays for patient’s family as needed.      
  11. Functions as in-hospital transfer coordinator.     
  12. Coordinates special dietary arrangements as needed.       
  13. Refers patients to Cancer Supportive Services and Support Group/Wellness program as indicated.      
  14. Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.  
  15. Acts as liaison for international patients


  • BS degree preferred
  • Strongly prefer someone with personal life experience with Cancer

Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans


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