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Department of Psychiatry ER (MSH) - Req Number: 79944
Job Title: Clinical Crisis Manager
The Clinical Crisis Manager of CPEP and MCU is responsible for the management of the Department of Psychiatry Crisis Services by promoting quality and ongoing education of staff through specialized initiatives and the promotion of quality care through evidenced based practice and recovery oriented practices. This includes, but is not limited to, the management and development of a crisis response system.
The Clinical Crisis Manager of CPEP and MCU collaborates with multiple professionals to support and coordinate the provision/management of clinical crisis services, education to staff and recipients, and regulatory compliance. He or She works closely with the Director of Acute Care Psychiatry and Associate Director of CPEP and MCT and staff in insuring that the service maintains the highest standards of quality patient care, staff competency and compliance.
Associate Director of CPEP and Mobile Crisis and Division Director of Acute Care Psychiatry
Directing the improvement of recovery oriented, person centered and culturally competent crisis services in communities designed to stabilize individuals in psychological distress and engage them in the most appropriate course of treatment.
Principal Duties and Responsibilities
Management of Quality and Performance Improvement:
Develops, implements, and maintains professional and hospital standards to support outcomes-based care and evidence-based crisis response management.
- Provides clinical leadership in the provision of recovery oriented crisis services in accordance with program objectives, clinical guidelines, procedures and standards.
- Ensures accuracy, quality and efficiency standards are met with regards to clinical documentation.
- Identify, implement and monitor a behavioral health crisis intervention system that is recovery oriented, person centered and culturally competent.
- Ensures that the crisis service delivers trauma informed care to reduce emergency room visits and inpatient hospitalizations, maintain recipients safe in the community and reduce risk of future crisis.
- Coordinates information sharing among clinicians, recipients and involved family members to resolve and reduce risk.
- Builds community partnerships to ensure clinically appropriate referrals to programs, clinics, and other community resources.
- Builds partnerships throughout the Mt. Sinai Health System to ensure overall patient management and that programs within the system supports excellence in the delivery of patient care services.
- Develops, implements and oversees NYS and NYC pilot project in collaboration with Performing Provider System (PPS) to evaluate elements of the emerging Crisis Management System for NYS. The goal is to improve the quality of crisis response in order to maximize the provision of crisis services.
- Works closely with leadership throughout the Service, Department of Psychiatry and other hospital departments to insure that the highest expectations of regulatory and professional standards are met for the service and its recipients.
- Provides presentations for internal staff to increase awareness of hospital crisis services.
- Maintains, reviews and updates MCU policies in accordance with hospital, professional and regulatory standards.
- Provides clinical and administrative supervision to a team of fifteen clinical members of MCU and CPEP and social work students to ensure optimization of clinical services and appropriate MCU coverage.
- Manages clinical liaise with Crisis Residence Management, ensures safety and regulatory compliance of referred residence through clinical management of its cases.
- Supports the overall strategic goals of the Hospital and the Department of Psychiatry.
- Reports significant events to the appropriate regulatory agency and internal hospital system, and tracks corrective action plans to completion.
Management of Behavioral Health Crisis Services
- Supports the clinical leadership in the development of interdisciplinary and social work standards relevant to the scope of practice.
- Assesses staff educational needs and develops in-service and specialized clinical training initiatives programs in collaboration with the Department of Psychiatry.
- Participates in the Department of Psychiatry’s performance improvement activities.
- Provides individual and group education as needed to meet corrective action goals.
- Ensures compliance for crisis services operations based on professional standards, JCAHO standards, performance improvement data and regulatory agencies such as JCAHO, Office of Mental Health, etc.
- Insures all personnel are appropriately credentialed, competent and complete ongoing educational programs as required.
- Collaborates with the Department of Psychiatry to address staffing needs, labor relations matters, employee corrective action and appraisals.
- Monitors CPEP and MCU visit volume and provides management to maximize levels of services for crisis operations and outcome measures.
- Membership in social work and health related professional organizations.
- Participates in hospital committees and other forums, advancing both professional social work practice and the patient unit/services.
- Remains current in legislative, ethical, regulatory and clinical issues.
- Attends continuing education forums and obtains CEUs in social work or health-related topics.
- Is open and responsive to the diverse backgrounds and experience of other people and promotes an environment that is sensitive to cultural diversity.
- Licensure: Current NYS license as a Licensed Clinical Social Worker
- Master’s degree in social work
Work Setting: Exposed to a variety of clinical conditions, and environmental settings.