Practice Liaison

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

The Practice Liaison is responsible for representing the organization as a professional medical facility (both in person and by telephone) and providing efficient and effective department clerical/secretarial duties in the Beth Israel Medical Group.


Registers and transacts patients promptly and accurately using current computer system

Updates pertinent patient information, including medical insurance coverage and eligibility

Ensures that all patients’ names appear on daily ledger sheets

Requests and collects past/present balances due

Schedules patient appointments

Provides Medical department with patient charts for all messages or inquires received

Retrieves and files medical reports/lab results

Maintains the patient waiting room and front desk area

Retrieves all specialty appointment schedules

Processes HMO referrals as requested by Physician, Practice Management

Communicates to Clinical Staff all patient emergencies

Answers telephones with name and DOCS office location

Takes messages to ensure follow-up on all calls

Files and maintains file units

Balances ledger sheets and accounts for all monies received

Responsible for all aspects of the cash box and the contents within

Notifies Office Administrator or Reimbursement/Front Office Coordinator when change is needed

Batches manually registered and transacted charts

Provides information to other departments as requested

Provides assistance with uncovered shifts

Updates reference manuals

Confirms appointments

Notifies Practice Manager or Office Manager of any problems in the office such as when office supplies are needed

Calls insurance companies to verify coverage and eligibility

Forwards to specialty offices all information pertinent to scheduled appointments; i.e., labs, referrals, ex-rays, etc.

Assists with chart review

Obtains approval for workers compensation cases, MRIs, etc.


  • One to three years general office experience required, prior experience in medical office preferred

Education Requirements 

  • High school diploma or equivalent 

    • Strength Through Diversity
      The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
      We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 
      Explore more about this opportunity and how you can help us write a new chapter in our story! 
      Who We Are
      Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
      Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
      The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 
      EOE Minorities/Women/Disabled/Veterans

      Ensures that patients and visitors are greeted promptly and courteously




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