Strength Through Diversity
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The Medical Office Specialist offers clinical and medical office support to physicians and surgeons. Assists in patient care and administrative duties necessary to deliver quality patient care. Performs various duties as a member of the health team in the treatment and care of patient and their families and also assists with tasks to support the unit. Participates and supports the health team in the direct patient care under the supervision of an RN/LPN or MD
Roles & Responsibilities:
- Monitors patient flow in waiting room and resolves patient flow issues related to registration and post-visit processing
- Provides set-up of examination room and instruments in accordance with proper techniques established by hospital and infection control policies.
- Takes and monitors vital signs, including fetal heart rate if necessary
- Performs phlebotomy, point of care testing, and other procedures as indicated by physician order, including but not limited to electrocardiogram and phototherapy
- Assists with procedures as necessary including but not limited to echocardiogram, sigmoidoscopy, proctoscopy, nasal scope, colposcopy, biopsy, LEEP, laser and cystoscopy
- Sets up oxygen and suction
- Performs vision screening
- Inventories, orders or re-stocks medical supplies; monitors expiration dates on all medications and medical supplies disposing appropriately as per institution policy
- Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, or others as needed
- Performs routine maintenance/cleaning of equipment and instruments; Notifies appropriate personnel regarding any malfunction in equipment
- Maintains a safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations
- Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances
- Acts rapidly and calmly during emergencies, initiates CPR and provides the necessary items called for by the team
- Transports patients and equipment as needed
- Performs any and all duties involving direct patient care as assigned by the RN/LPN within the framework of the New York State Nurse Practice Act and MSHS Policy and Procedures
- Documents in medical record / electronic medical record as required by hospital policy
- Greets and registers patients, prepares and processes appropriate forms, directs patients to appropriate areas and arranges transportation needs
- Screens incoming calls, takes and responds to messages, as well as responds to inquiries regarding department procedures, services and programs.
- Schedules appointments and completes pre-registration via telephone including insurance verification and full patient demographics collection over the telephone or in person using computerized system(s) with accountability for the integrity of the data, including all patient demographics and insurance information
- Fulfills clerical responsibilities as assigned using the electronic medical record (EMR) system or manually as necessary, to include: sending and receiving patient medical records; obtaining lab/x-ray reports, discharge summaries, referral information, etc.
- Performs routine cash collections at time of service.
- Completes forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. Assists in the creation and maintenance of medical charts.
- Retrieves lab, pathology and diagnostic testing, and operative reports and data from computer systems
- Checks, verifies and updates insurance information utilizing internal or electronic sources.
- Obtains and documents managed care referrals, required pre-certifications and authorizations as necessary
- Supports surgical or procedure scheduling in conjunction with Surgical Coordinator or other similar role(s) verifying times with patients; preparing charts, pre-admissions and consent forms
- Maintains a working knowledge of New York State third party payer eligibility requirements for private and hospital billing
- Utilizes and understands basic medical terminology; able to complete visit encounter forms and enters ICD10-CM and CPT information into computerized systems as appropriate
- Assists in training, orientation and education of entry level and or/float staff
High School Diploma/GED.
Certification as a Medical Assistant from an approved school or two years of experience working as a medical assistant.
Licensed/Credentialed as a Phlebotomist or EKG technician preferred.
Two years of experience working as a medical assistant
Name: Basic Life Support (BLS) (1 Year) Issuing Agency: AHA
Microsoft Office - Beginner
General Skills and Competencies:
Strength Through Diversity