Offsite Patient Coordinator - Rotating 8:00am-4:00pm, 9:00am-5:00pm, 10:00am-6:00pm

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.


Dept- Medicine Administration 

REQ #80421


Job Title: Offsite Patient Coordinator 

Roles & Responsibilities:
  • Greets patients either in person or via telephone, and update their insurance/demographics in the practice management system. 
  • Assures that physician accepts insurance that patients present with.  If not already done prior to visit, verify insurance prior to patient’s arrival or at minimum at time of arrival before visit.  
  • Communicate with appropriate staff regarding patient’s arrival, and ensure that patient’s medical record is available for physician. 
  • Processes/updates HIPAA-related paperwork and other institutional forms as necessary. 
  • Collects or retrieves referrals or insurance authorizations as required.
  • Reviews status of waiting room on a routine basis and ensure that patients are kept advised of wait times.
  • Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.
  • Schedules patient for follow-up appointment as needed.  Provide patient with guidelines for requesting medical records, if necessary. 
  • May perform simple charge entry tasks or enter payments collected from patients and prepare Cashier’s deposit.  Note:  duties are mutually exclusive and may not be performed by the same employee.
  • Answers phones for practice and schedule appointments
  • Follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents. 
  • May initiate reminder phones calls for next day appointments.
  • Performs other related duties


  • High school diploma or general education diploma (GED) required 
  • 1 year physician practice experience
  • Ability to communicate effectively with multicultural and language-deficit patients.
  • Effective interpersonal and communications skills required.  Excellent telephone etiquette. 
  • Knowledge of medical terminology strongly preferred.
  • Must be able to adapt to a growing and changing environment.  

Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans


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