Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
The Medical Office Assistant offers clinical and medical office support to physicians and surgeons. Assists in patient care and administrative duties necessary to deliver quality patient care.
Duties and Responsibilities:
- Assists in patient care responsibilities as assigned, which may include: performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing, as well as collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information.
- Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system or manually as necessary.
- Enters orders into the electronic medical record (EMR) system or prepares prescription refill requests on behalf of the physician for the review and approval by the ordering physician.
- Performs pre-visit planning for scheduling patients as per practice guidelines assuring all visit test/lab work are completed before visit. Pre-visit prep sheets submitted before the end of the day.
- Participates in daily huddles with MDs and other clinical team members to review daily care management patient lists and discuss patient's treatment plan & management.
- Assists providers with distributing educational materials to patients.
- Retrieves information regarding hospital admission and Emergency Room visits from outside facilities for evaluation by provider for transition of care coordination.
- Assists providers with follow-up related to patients on Coumadin therapy.
- Assists at the front desk as needed: answer telephones, register patients, discharge patients, schedule appointments, copy charts, schedule ancillary tests, and follow up on overdue diagnostic test results.
- Checking and responding to inbasket messages daily and routing to the appropriate providers. Pending medication refill for providers.
- Assure exam rooms are being turnover and cleaned in a timely manner.
- Enroll and place holter monitors on patients.
- Inventories, orders or re-stocks medical supplies as applicable.
- Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies.
- Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart, point of care testing or others as needed.
- Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy.
- Maintains a safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.
- Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances.
- Assists in the maintenance of medical charts (filing, Op Reports, test results, scanning, faxing and home care forms).
- Sorting out faxes and distributing appropriately.
- May schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms.
- May be required to perform proficient phlebotomy duties.
- May perform appointment scheduling and registration for patients as well as updating patient demographic and insurance information.
- May maintain, adjust and confirm patient office schedule. Prepare appointments and no show letters and ensure it goes to the mailroom. Rescheduled patients to be completed within 48 hours and submitted to manager.
- May check and verify and update insurance information utilizing internal or web sources.
- May perform and verify pre-certification for procedures and medications as necessary.
- Performs other duties as assigned.
- High School Diploma / GED
- Graduate of an approved Medical Office Assistant Program. Associate degree desirable.
- Two years of experience working as a medical assistant.
- Some relevant medical office/phlebotomy experience is desirable
Licensing and Certification Requirements
Name: Basic Cardiac Life Support Issuing Agency: National Board for Certification
Name: Certification as a Medical Assistant from an approved school
Additional Certifications: Phlebotomy, EKG and Medical Terminology preferred
Strength Through Diversity