Offsite Oncology Infusion Patient Encounter Associate

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.


Dept-4512     REQ #80487


Job Title: Offsite Oncology Infusion Patient Encounter Associate


Roles & Responsibilities:

  • Greets patients in person and by telephone and upgrades their insurance/demographic information in the practice management system.                          
  • Gathers registration and financial information for patient pre-registration, enters the information into the practice management system and ensures all entries are complete and accurate.                       
  • Answers phones for the practice; schedules, re-schedules and cancels patient appointments based on established protocols.                   
  • Contacts patients at home to confirm scheduled and canceled appointments.                             
  • Checks in patients upon arrival at the practice and performs full registration, including: verification of demographics, completion of financial screening, prioritizing and verifying insurance as appropriate with third-party providers, making follow-up appointments, discussing Hospital’s self-pay policy for new patients, completing of Medicare as Secondary Payer questionnaire if appropriate, and having patient read and sign all relevant notifications.             
  • Ensures the patient has paid, or collects, the appropriate co-pay under the direction of billing management, and provides the patient with a receipt as per cash-control protocols.        
  • May perform simple to moderately-complex charge entry tasks or enter payments collected from patients and prepares Cashier’s deposit.
  • Note: duties are mutually exclusive and may not be performed by the same employee.          
  • Distributes Metro Cards to patients upon determining eligibility via standard protocols and available electronic verification systems.  Reconciles Metro Card allocation and distribution with management on a daily basis.
  • Checks out patients after visits completed, scheduling subsequent visits as requested by the clinical team and following departmental guidelines and standards.
  • Facilitates prior authorization and appointment scheduling for diagnostic testing requested by providers for patients in EPIC.                      
  • Reviews status of waiting room on a regular basis and advises patients of wait times.
  • Ensures prior approval and other required procedures are met prior to delivery of care, by working collaboratively with other hospital departments.
  • Reconciles daily patient schedule with encounters closed.
  • Works billing edit reports and reviews encounters which may require correction.
  • Scans documents into EPIC on a daily basis.   
  • Participates in system development and process improvement by providing feedback to Manager regarding issues in registration and charge posting that impact negatively on operations.
  • Follows all HIPAA and other federal/state agency requirements regarding proper handling of PHI documents.
  • Other duties as assigned.



  • 1 year physician practice experience. Must have a minimum of one week training on-site which will be provided by practice. Preferred: Experience in a medical office setting, utilizing a computer system for physician scheduling.
  • HS/GED; Associates degree preferred 

Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans


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