Practice Support Assistant

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Roles & Responsibilities:
  • Provides support for a variety of tasks to keep ensure the daily running of the practice is running smoothly.


    Essential Duties and Responsibilities                                                                                             

    1.      Greets and receives patients/visitors to practice facility.

    2.      Answer routine questions and assures appropriate intake forms are completed properly.          

    3.      Answer telephones and appropriately forwards messages          

    4.      Schedules and confirms appointments. Follow-up calls to “no-show” and “cancellation” appointments       

    5.      Mailing of New Patient Registration Package.    

    6.      Maintains cleanliness of facility and organization of workstation.         

    7.      Prepares patient’s chart. Attach appropriate clinical forms and superbill             

    8.      Process insurance verification       

    9.      Completes and reviews routine billing documents (Demographic information, superbills, etc.)           

    10.  Collects on-site payments as necessary. Review patient’s account and check for previous balance.     

    11.  Generate Daily Transaction Reports.      

    12.  Process referrals to ancillary services (set-up appointments and complete insurance referral forms). Maintains and track referral log.  

    13.  Retrieves and files patients’ medical chart (Do not file anything without physician’s signature).         

    14.  Type necessary letters        

    15.  Prepares and sorts outgoing and incoming mails.

    16.  Review incoming urgent lab and diagnostic reports. Attach to patient’s chart and present to physician’s attention promptly.           

    17.  Provide cross coverage when applicable.


    Education Requirements                                                                                                                 

    High school diploma or GED.


    Experience Requirements                                                                                                                 

    Minimum of two-year experience in a private physician practice setting.

Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans


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