Office Supervisor III - Surgery Administration - Mount Sinai West (Columbus Circle Area)

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.
 

The Office Supervisor is primarily responsible for managing the day-to-day front–end operations of an ambulatory practice. Working under the direction of the Practice Manager, the Ambulatory Practice Supervisor is responsible for implementing and maintaining MSHS policies and procedures related to front-end practice operations, including Patients First! service standards and staffing models. 


The Office Supervisor is responsible for supervising the front-end staff in the practice, and for performing any of the related roles as staffing contingencies require. The Supervisor oversees the patient registration and front desk reception check-in processes, work queue management, checkout and clerical functions, patient appointment and surgical scheduling, authorization management, addresses patient concerns, report running and management, and participates in gathering information on customers’ perceptions and preferences. 

Responsibilities

  • Monitors and assist staff with their day-to-day activities including patient appointment and surgical scheduling, call volumes and surge treads, along with strict adherences to department service standards.
  • Review staff appointment scheduling for accuracy and completeness to maintain the highest levels of right appointment at the right time with the right physician.  When needed, communication with the Practice Manager or members of the Medical Team to handle any scheduling decisions.
  • Assists the Practice Manager and Department Administrator  in the preparation of daily, monthly and year-end reporting.
  • Collaborates with the Practice Manager to develop  onboarding and training materials and scheduling guidelines, along with continued training of staff with all front-end responsibilities.
  • Maintains high quality levels of customer service and data integrity in the management of patient calls – monitoring performance using the Automated Call Distribution and Par8to referral database standardized reports and working with staff to ensure understanding of software procedures.
  • Provides next level of guidance and assistance with escalated MyChart calls.
  • Ensures appropriate reimbursement for services. Plans and organizes orientation and in-service training for staff members on insurance verification and co-pay collection procedures.
  • Works with the Practice Manager for all recruitment, onboarding, training and practice staff management and oversight for all full time and temporary staffing needs.
  • Provides other support to the Practice Manager and Department Administrator, as needed.

Education

Bachelor’s degree or equivalent relevant experience required


Experience

Previous experience in a customer service role, supervisory role, and healthcare setting strongly preferred.


Strength Through Diversity
The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
 
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
 
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
 
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans

 

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