Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
Mount Sinai St. Luke’s Lean Process Improvement – Req # 81343
Process Improvement Manager
In 2014, the Mount Sinai Health System launched a pilot at St. Luke’s to begin the journey toward becoming a Lean management system. St. Luke’s houses the first and only Lean lab in the Mount Sinai Health System and has built the first Lean Daily Management/Command Center for the System. The Lean core team’s vision is “to inspire and develop people to create change for the better.” We are in an exciting time of growth and are looking to expand our team.
The Process Improvement Manager develops, manages and executes complex performance improvement initiatives to improve both clinical and non-clinical operations utilizing Lean improvement tools and methodologies. Reporting to the Chief Transformation Officer at Mount Sinai St. Luke's, the Process Improvement Manager will lead multidisciplinary teams and will teach/coach staff from all parts of the organization- from the newest frontline member to the most seasoned member of the executive leadership.
Role & Responsibilities:
- Independently leads, designs, manages, and executes performance improvement initiatives through all phases
- Responsible for scoping performance improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones
- Creates and updates project plans, action items, and meeting minutes
- Utilizes expertise in improvement methodologies to appropriately identify the correct design and approach for initiatives
- Coordinates data collection, analysis, and assessment through both physical observations and system reporting
- Documents and presents findings to all levels of staff and leadership
- Performs independent complex data analysis to support leadership decision making. Types of data analysis include but are not limited to: process measures and performance metrics, scheduling, labor and productivity, quality measures, patient satisfaction measures, and demographic analysis
- Creates and administers didactic training curriculum on improvement methodology and tools. May administer training to all levels of the organization.
- Develops effective and trusting working relationships with all levels of staff including but not limited to front line staff, administrators, and physician leaders.
- Maintains current knowledge of health care delivery trends and evidence-based solutions for improving the delivery of care and services
- Mentors junior or visiting members of the team
- Performs other duties as required
- Bachelors' degree in Business, Industrial Engineering, Health Care-clinical or administration, Hospitality, Psychology, or related quantitative field required. Master’s Degree preferred
- 5+ years direct operations management, performance improvement, or consulting experience in one or more of the following areas: Strategic planning, operations management, quality improvement, process improvement
- Certification and/or working knowledge of Lean methodologies
- Microsoft Office suite – expert proficiency Visio and Minitab skills are a plus
- Excellent written and verbal communication skills
- Strong analytical and trouble-shooting skills
- Project management experience with an emphasis on process improvement, change management, or implementation of customer/ patient centered processes
- Willingness and proven ability to quickly learn new skills and acquire knowledge in order to perform job effectively
- Ability to work independently or as part of a team
- Excellent follow-through skills
- Strong organizational and time management skills to manage multiple projects, issues, and priorities effectively and simultaneously
The Process Improvement Manager II must exhibit and will be evaluated based on behaviors that demonstrate the Mount Sinai System values of:
Strength Through Diversity
The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.
Explore more about this opportunity and how you can help us write a new chapter in our story!
Who We Are
Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.