Office Coordinator

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Roles & Responsibilities: 

  • 1.     Provides assistance, guidance and direction to patients and visitors; ascertains the nature of their business and assist and/or directs patients and/or visitors

    2.     Answers telephone according to Department Protocol, directs calls, takes messages and responds to inquiries regarding department procedures, programs and activities

    3.     Schedules private patient appointments into the IDX

    4.     Provides all services required to enroll, schedule, create chart, test, file and bill business plan patients

    5.     Obtains and verifies insurance/payment source, seeks necessary referral/authorization and coverage as required, and assists with identification/resolution of insurance issues, including claim status and collections

    6.     Calls all scheduled outpatients the night before to confirm their appointment

    7.     Directs any patient questions to the appropriate clinical staff

    8.     Completes patient’s disposition in IDX within one business day of the patient’s visit

    9.     Forwards billing information to the appropriate central resource

    10.  Provides excellent customer service in a courteous and helpful manner

    11.  Follows up on customer needs and requests in a prompt and appropriate manner

    12.  Models and maintains a customer service focus demonstrating a courteous and helpful manner

    13.  Assimilates the organizational mission and goals into the practice

    14.  Appropriately manages resources consistent with departmental expectations

    15.  Appropriately manages tasks to completion by establishing priorities and considering alternatives

    16.  Demonstrates initiative and creativity in problem solving and resolution

    17.  Appropriately escalates issues/problems to the Administrator


  • Minimum of two (2) years' experience in a healthcare or medical billing office required with demonstrated understanding of medical terminology

  • Ability to multi-task effectively

  • Strong data entry, organizational and interpersonal skills

  •  Intermediate computer skills and proficiency in Microsoft Word, Excel and Outlook required

  • Demonstrated ability in obtaining pre-authorizations and/or referrals from insurance carriers

  • Demonstrated ability in verifying insurance with Medicare, Medicaid and commercial payers

  • Associate degree required, Bachelor’s degree preferred


Strength Through Diversity

The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans


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