Patient Access Representative I-Patient Accounting Patient Access-Full-Time- 9:00 AM to 5:00 PM-Water Street

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal. 


Patient Accounting Patient Access –REQ #  82537

Patient Access Representative I


Roles & Responsibilities: 

  • Answers phones efficiently, providing timely, and courteous access into the system
  • Listens closely to all the customers’ requests and concerns and follow through appropriately
  • Obtains complete and accurate demographic and insurance data by interviewing the patient over the telephone and entering information in the Eagle System
  • Verifies the patient’s insurance coverage and if necessary secure additional information from the physician or patient; evaluate patients Medicaid status (if appropriate)
  • Pre-Admits patients on Eagle system
  • Processes Maternity Reservations
  • Copies and distributes OR schedule to designated areas
  • Stat edits accounts on Ontrac for cases that are processed less than 24 hours prior to the date of service
  • Notifies the patient of any deposits or financial liability they are required to pay
  • Obtains credit card number for said liability when possible, makes date one day prior to PAT appointment
  • Notifies patient/physician of insurance pre-certification requirements
  • Notifies appropriate areas of all cancellations of admissions, surgeries, and pre-testing
  • Computer literacy and knowledge a must
  • Consistent accuracy in data entry a must
  • Applicable work experience may be considered in lieu of educational requirements. High school graduate or equivalent.
  • Must possess knowledge of the Eagle ADT system.  Familiar with the third party Insurance verification process and regulations.  Keypunching experience is required. Types at least 45 WPM.  

Strength Through Diversity


The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.


We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 


Explore more about this opportunity and how you can help us write a new chapter in our story! 


Who We Are


Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 


 EOE Minorities/Women/Disabled/Veterans



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