Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
Act as liaison to strengthen the relationship between the Medical Center and patients and their families, effect resolution to problems, and counsel in potential AMA cases and crisis situations.
- Receives and responds to referrals from patients/families, professionals and administrative staff and the community.
- Responds to crisis situations, and reactions of patients/families.
- Explains risks and benefits to patients, ensuring that all necessary precautions and alternatives were discussed.
- Advises patient/families of “Patient’s Bill of Rights” and of patient’s responsibilities.
- Assists in cases where patient is threatening to leave the hospital against medical advice.
- Responds to patient problems, concerns and unmet needs to promote patient satisfaction with services. Investigates complaints through interviews with hospital personnel and reviews pertinent documentation including patient charts.
- Interviews patients and families in cases of possible hospital liability. Documents (for hospital records) the problem, service provided, and action taken. Services to objectively resolve grievances.
- Explains resolution of problems or concerns to patient/families and to appropriate hospital personnel.
- Participates in orientation and in-service educational problems to employees, medical students, and volunteers in relation to the Patient’s Bill of Rights, patient perception of care and staff sensitivity to patient records.
- Provides Notary Public Services to patients.
- Performs other duties as required.
BS/BA degree in behavior science, social work, or related field is preferred (note experience)
2 years of patient and/or health care relations or other related experience. With BA/BS, 3 years without degree but BA/BS is preferred.
Bilingual (Spanish/English) candidates preferred.