Patient Care Liaison Hmhd (Bilingual Spanish preferred) - Case Management - Mount Sinai St. Luke's

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Roles & Responsibilities:

Serve as a liaison between patients and Primary Care Providers, outpatient services, inpatient services, and diagnostic testing centers.  Facilitates receipt of high quality, service-oriented patient care in primary and specialty practices, laboratory testing and diagnostic imaging centers, and ambulatory surgery

1.Primarily supports the Hospital-Medical Home Demonstration Program and efforts to develop improve and sustain transitions of care between the hospital and community-based primary care practices and other facilities      

2.Advocates for patients who need assistance obtaining appropriate medical care             

3.Facilitates timely access to primary care and specialty appointments, including in outreach to patients needing services related to preventive care and chronic disease management, including appointment reminders and arranging transportation     

4.Facilitates timely access to diagnostic testing, such as laboratory testing, radiology imagining, and cardiovascular testing

5.Arranges timely patient visits for routine appointments and following hospitalizations and ED visits.

6.Facilitates effective communication of findings and recommendations to patient and between providers following primary care and specialty appointments.       

7.In collaboration with the Care Manager, uses data reporting tools in the electronic medical record, other hospital information systems, and data provided by health plans to execute a reminder system for immunizations and preventive services   

8.Directs non-English speaking patients to providers conversant in their preferred language or facilitate the use of translation services.             

9.Increases the availability of key clinical data (discharge summaries, laboratory tests results, etc.) at time of appointments, including contacting other hospitals and physicians to obtain results of care delivered at non-SLRHC facilities      

10.Effectively consults with physicians, care managers, nurses, secretaries, and practice managers in responding to patient needs.        

11.Communicates with patients and family to keep them fully informed of the status of any complaints and their resolution.      

12.Provides medical records, consultation reports to referring physicians and outside agencies in a timely manner.      

13.Identifies underlying systems problems or obstacles to the delivery of high levels of customer service and participates in developing action plans to bring about necessary changes.           

14.Serves as a liaison with health plans, helping to maintain accurate provider patient panels and demographic information.  

15.Facilitates and navigates patient appointments and provide information for hospital admissions surgical procedures, and other inquiries to physicians and community groups as requested       

16.Communicates consistently with managers to facilitate and expedite appointments. Contact manager to overbook appointments when the next available appointment is greater than 10 days    

17.Communicates with patients and referring physicians to verify insurance and all demographic information in Eagle, IDX, and eCW for pre-registration and appointments.  

18.Completes registration information for all scheduled clinic appointments.          

19.Faxes clinical information to physician offices as needed/indicated.


  • Bachelor Degree preferred

  • Bilingual Spanish preferred 

Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. 

EOE Minorities/Women/Disabled/Veterans


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