Mount Sinai Careers

Health Systems and Process Improvement Manager II

New York, New York
Professional / Managerial / Administrative

Job Description

The Mount Sinai Health System

Do you have what it takes to wear the badge?


The Mount Sinai Health System’s commitment to excellence extends beyond delivering world-class health care. The System’s ongoing success is dependent upon our highly motivated, nonclinical professionals working to improve business operations. Our leadership team is driven to provide exceptional service by cultivating a workforce that is dedicated to upholding Mount Sinai’s mission of delivering innovative, breakthrough medicine with compassion and integrity. 

Are you ready to discover the world of limitless possibilities that comes with wearing the badge? Explore more about this opportunity and how you can help us write a new chapter in our story of unrivaled patient care!

What You’ll Do:

The Health Systems and Process Improvement Manager II develops, manages and executes complex performance improvement initiatives to improve both clinical department performance and non-clinical operations utilizing a wide range of performance improvement tools and methodologies. Reporting to the Chief Transformation Officer at Mount Sinai St. Luke's, the HSPI Manager II provides analytical and project management support to the hospitals’ staff and leadership in operating more efficiently and plays a leadership role in the Department of Health Systems and Process Improvement by serving as a mentor to junior HSPI Analysts and Engineers.

Duties and Responsibilities:
1. Independently leads, designs, manages, and executes performance improvement initiatives through all phases
2. Responsible for scoping performance improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones
3. Creates and updates project plans, action items, and meeting minutes
4. Utilizes expertise in improvement methodologies to appropriately identify the correct design and approach for initiatives
5. Coordinates data collection, analysis, and assessment through both physical observations and system reporting
6. Coordinates activities of Health Systems and Process Improvement team members supporting initiatives
7. Documents and presents findings to all levels of staff and leadership
8. Performs independent complex data analysis to support leadership decision making. Types of data analysis include but are not limited to: process measures and performance metrics, scheduling, labor and productivity, quality measures, patient satisfaction measures, and demographic analysis
9. Creates and administers didactic training curriculum on performance improvement tools. May administer training to all levels of the organization
10. Develops effective and trusting working relationships with all levels of staff including but not limited to front line staff, administrators, and physician leaders
11. Mentors junior Health Systems and Process Improvement Analysts
12. Maintains current knowledge of health care delivery trends and evidence-based solutions for improving the delivery of care and services
13.  Performs other duties as required


What you'll bring:

Bachelors' degree in Business, Industrial Engineering, Health Care-clinical or administration, or related quantitative field required. 

Master Degree preferred

Lean certification is preferred.

5+ years direct operations management, performance improvement, or consulting experience in one or more of the following areas: Strategic planning, operations management, quality improvement, process improvement 

Certification and/or working knowledge of Lean/ Six Sigma methodologies

Do you share our dedication to extraordinary service and have what it takes to wear the badge? Apply now!


Who We Are:

Over 35,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is committed to the tenets of diversity and workforce that are strengthened by the inclusion of and respect for our differences. We offer our employees a highly competitive compensation and benefits package, a 403(b) retirement plan, and much more.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans