Mount Sinai Careers

Health Systems and Process Improvement Manager II- Mount Sinai St. Luke's Lean Process Improvement

New York, New York
Professional / Managerial / Administrative

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal. 

Lean Process Improvement-  74066

Health Systems & Process Improvement Manager II


Roles & Responsibilities:


The Health Systems and Process Improvement Manager II develops, manages and executes complex performance improvement initiatives to improve both clinical department performance and non-clinical operations utilizing a wide range of performance improvement tools and methodologies. Reporting to the Chief Transformation Officer at Mount Sinai St. Luke's, the HSPI Manager II provides analytical and project management support to the hospitals’ staff and leadership in operating more efficiently and plays a leadership role in the Department of Health Systems and Process Improvement by serving as a mentor to junior HSPI Analysts and Engineers.

  • Independently leads, designs, manages, and executes performance improvement initiatives through all phases
  • Responsible for scoping performance improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones
  • Creates and updates project plans, action items, and meeting minutes
  • Utilizes expertise in improvement methodologies to appropriately identify the correct design and approach for initiatives
  • Coordinates data collection, analysis, and assessment through both physical observations and system reporting
  • Coordinates activities of Health Systems and Process Improvement team members supporting initiatives Documents and presents findings to all levels of staff and leadership
  • Performs independent complex data analysis to support leadership decision making. Types of data analysis include but are not limited to: process measures and performance metrics, scheduling, labor and productivity, quality measures, patient satisfaction measures, and demographic analysis
  • Creates and administers didactic training curriculum on performance improvement tools. May administer training to all levels of the organization
  • Develops effective and trusting working relationships with all levels of staff including but not limited to front line staff, administrators, and physician leaders
  • Mentors junior Health Systems and Process Improvement Analysts
  • Maintains current knowledge of health care delivery trends and evidence-based solutions for improving the delivery of care and services
  • Performs other duties as required
  • Bachelors' degree in Business, Industrial Engineering, Health Care-clinical or administration, or related quantitative field required.  
  • Master Degree preferred
  • Lean certification is preferred.
  • 5+ years direct operations management, performance improvement or consulting experience in one or more of the following areas: Strategic planning, operations management, quality improvement process improvement
  •  Certification and/or working knowledge of Lean/ Six Sigma methodologies

Strength Through Diversity


The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.


We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 


Explore more about this opportunity and how you can help us write a new chapter in our story! 


Who We Are


Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 


EOE Minorities/Women/Disabled/Veterans